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Accessible Banking

Two people holding Union Sparsh Card and a white cane on the desk

Union Bank of India is extending wide range of customer services for all its customers which are equally inclusive and accessible for customers with different abilities and senior citizens.

Accessibility Commitment

Union Bank of India is committed to provide accessible services to the customers. We are continuously improving on customer experience. Bank has a dedicated program on achieving accessibility. Our approach to inclusion and accessibility has helped us in creating an industry first innovative solution Talking ATM for Visually Impaired. We are ambitious with our set goal to be the most accessible and inclusive bank for our customers and employees.

Accessible Services offerings

Accessible Card -

Debit Card with touch and feel features.

Sparsh Braille Debit Card for Visually Impaired

Internet Banking -

Integrated with accessibility features and keyboard operability for screen reader users to enjoy enhanced usability.

Internet Banking

Vyom Mobile Banking App -

App with more than 350 features, with easy navigation, large font, clear headings, accessible interface and enhanced accessibility features for assistive technology users and senior citizens.

Mobile Banking

Union Virtual Connect (UVConn) -

WhatsApp chat based banking service available for all the customers of Union Bank of India. The service can be accessed at customer’s preferred time, place, and chosen language. The service is offered in seven languages. This service brings greater convenience to visual, hearing and mobility disability.

Union Virtual Connect

Union Voice Assistant (UVA) -

Voice based banking for customers to transact with voice commands. The service is available round the clock through Alexa.

Enable “Union Bank of India UVA” skill on your Amazon Alexa account.

Accessible ATM -

Union Bank of India is pioneer in setting up accessible and Talking ATM in India. Since then bank has deployed thousands of Talking ATMs.

Talking ATMs

Phone Banking IVR based -

The service is available through Call Centre, 24x7x365 days in multiple languages.

Call Center

SMS Banking -

Customers get instant notification for transactions in their accounts through SMS. SMS can also be sent to avail services like balances and mini statements.

SMS Banking

Union Dial -

Quick and convenient way to apply for our loan products through Union dial. Dial number 9619333333 or SMS < ULOAN> to 56161 to meet your loan requirements.

Union Dial

Website -

Corporate website https://www.unionbankofindia.co.in is incorporated with accessibility features for ease of information access for all types of users.

Branch Locator -

Use our branch locator portal to find a Union Bank Branch near you.

Branch Locator

ATM Locator -

Use our ATM locator portal to find a Union Bank ATM near you.

ATM Locator

Door Step Banking -

Bank is providing basic banking services to senior citizens above 70 years of age & differently-abled persons at their doorstep.

Door Step Banking

Important Information and Disclosures

Services offered to visually challenged persons

User Guides for Visually Impaired Customers

Internet Banking usage with JAWS User Guides

U-Token app with Screen Reader User Guides

Talking ATM User Guides

Union Voice Assistance Banking User Guides

IBA Banker’s Guide

Download IBA Banker’s Guide (PDF file)

Accessibility Contact Information

With regard to your accessibility requirements, challenges in viewing or navigating the content on this website and for accessibility specific feedback/suggestions on digital banking,
Please reach us to our email id unionaccess@unionbankofindia.bank