Background:

Metaverse provides an immersive and persistent social experience to it’s users, erasing boundaries that might exist in physical world. Banking in Metaverse will benefit from a host of new opportunities, delivering immersive Use Experience and an emotional touch to the customers.

Union Bank of India had created “Uni-verse” where customers can choose their avatars to enter the lounge and interactively browse the bank’s various products and services. Bank has further re-imagined the Virtual Lounge with incorporation of additional services to enhance the UX/CX.

The additional features are:

• Enhanced Virtual Environment.
• Multiple non-financial services.
• Multiple Avatars to choose from.
• Handling customer queries through AI Chatbot.
• Inclusion of different lounges showcasing various bank products across different segments.
• Robo-bee navigator.
• Short Video on “Journey of Union Bank of India”.
• Product Catalogues through mail & SMS.

“Uni-verse” serves as an additional banking channel for bank’s esteemed customers to access a wide spectrum of banking services at their convenience and is one of many endeavours undertaken by bank in it’s pursuit of exceptional service.

Explore the Virtual Banking with “Uni-verse” with innovative features and improvements to elevate your banking experience. Discover a seamless blend of cutting-edge technology and financial services, designed to immerse you in a world of convenience and accessibility.

Now avail various banking services from “Uni-verse”:

• Balance Enquiry
• Mini Statement
• Account Statement through mail
• Interest Certificate for Loans
• Interest Certificate for Deposits
• Deposit Calculator
• Personalized Debit Card Application
• Nomination Updation

How to access:  

Kindly open the following Link through PC / Laptop

Click on https://metaverse.unionbankofindia.co.in/WebGL/

Users can navigate by following instructions as mentioned below:

• Use cursor keys (Up and Down) to move User forward and backward
• Use cursor keys (Left and Right) to turn User left and right
• Use left click of mouse to select and on various Interactive icons and product schemes
• Hold right click of mouse to change view of avatar