“Go Contactless with Union Bank of India FASTag"

FASTag is a simple to use; reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle`s windscreen after the tag account is active

FASTag is a perfect solution for a hassle free trip on national highways. FASTag is presently operational at 650+ toll plazas across national highway. More toll plazas will be brought under the FASTag program in the future. The FASTag is going to be used at many state highways, airport parking and at Petrol Pumps.

Union Bank FASTag program is part of National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the aegis of NHAI and IHMCL.

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What is FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from Tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.

What are the benefits of using FASTag?

• Cashless payment – FASTag users don’t need to carry cash for toll transactions, and don’t need to worry about keeping the exact change
• Faster transit–Auto-debit of exact amount through the FASTag enables faster transit through the toll plazas and saves time
• Online recharge– FASTag can be recharged online through Credit Card / Debit Card / Net banking/UPI
• SMS alerts– Instant SMS alerts on registered mobile number for toll transactions, low balance, etc.
• Missed Call Balance Alert- Customer gets instant ,message of their wallet balance on their registered mobile number by calling Miss call alert number 8080944848.

Which are the roads where the tag can be used?

FASTag is presently operational at  650+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in future. Please visit the www.ihmcl.com for viewing the list of toll plazas in “Active Toll Plazas” section and for more details.

How can I buy FASTag?

Customers can visit any of Union Bank of India   branch to buy  FASTag   

Alternatively, you can reach out to our Customer Care number –

What are the documents needed to apply for FASTag?

You need to carry original as well as copy of your KYC document. Following documents are required for applying for a FASTag.

• Registration Certificate (RC) of the vehicle.
• Passport size photograph of the vehicle owner
• KYC documents as per the category of the vehicle owner
• ID Proof and Address Proof from the list mentioned & 1 passport size photograph

1. Sole – Prop:

• Entity proof – Shop Establishment Certificate / GSTN Certificate / Electricity Bill/any other proof acceptable to bank
• ISA (Identity, Signature & Address) of Proprietor – Aadhaar(not mandatory)& Pan Card
• GST Registration Certificate required as per limit set by the GOI

2. Partnership:

• Partnership Deed
• PAN Card (Mandatory)
• List of Partners along with capital/profit percentage (to be signed by all partners)
• ISA of all the partners
• GST Registration Certificate

3. Limited Liability Partnerships

• LLP Agreement
• Certificate of Incorporation issued by the Registrar of Cos
• PAN Card
• ISA of Designated partners
• GST Registration Certificate

4. Private / Public Limited Companies

• Certificate of Incorporation/Registration Certificate of the Firm
• Certificate of commencement of business (only for limited Companies incorporated under Companies Act 1956)
• Updated Memorandum & Articles of Association
• PAN Card
• List of Directors
• Board Resolution for Authorized Signatory
• GST Registration Certificate

What are the charges for FASTag?

FASTag has a onetime Fee of ₹100/- inclusive of all taxes.

I have two vehicles; can I use one FASTag for two vehicles?

No, you need to take two separate FASTags for the two vehicles.

I have new vehicle fitted with RFID Tag. How to get it activated?

RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by Issuing bank can be used for purpose of electronic toll payment.

FASTags is affixed on the windshield by the vehicle manufacturer/dealer which is used for the toll payment.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag users. Only the marked lanes have the required RFID infrastructure installed to read your FASTag. In case you enter a cash-only lane, the FASTag will not be read and cash will need to be paid.

How would I know that the correct user fee has been deducted from my FASTag account?

You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.

How would I report an incorrect deduction and how will I get back the same?

You can report an incorrect deduction by our Customer Care Helpline number written on the FASTag 18002586400. We will review your request and if found correct, will raise chargeback claim to respective acquiring bank. After getting chargeback amount the same will be credited in your account.

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

You can raise a request regarding the same by calling the Bank’s customer care.

Can I avail a monthly pass?

Monthly pass for a toll plaza will be issued at that particular toll plaza. If you are registered tag holder, you need to visit the toll plaza near your location and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme.

Customer can also convert their existing Union Bank of India FASTAG into a monthly pass by visiting NHAI.org website and clicking on the FASTag Monthly Pass tab

Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you will be configured for the pass at the toll plaza.

How can I recharge my tag account?

You may recharge your FASTag account by making payment through Credit Card/ Debit Card/Internet Banking Or UPI

Please click here (hyperlink of UBI FASTAG URL) to enter your User ID and Password.Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Login to the portal, click on reload>Enter the reload amount>Submit> Select Payment mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Click on the cards or Internet Banking as per requirement.
1. For Credit Card/ Debit Card transactions: Enter 16-digit card number, expiry date, CVV > Authenticate with OTP
2. For Internet Banking options: Enter respective bank’s User ID, Password > Authenticate with OTP > Follow the steps

FasTag can aslo be recharged through BHIM UPI:

At the time of issuing the Fastag, the system allots the User id to the user and the same gets informed through SMS.

The steps to top up the Fastag account through BHIM UPI has been enumerated as under.

1. The customer can Log-in to any BHIM UPI application.

2. The customer should initiate for payment option. 

3. The beneficiary VPA Id should be given as “netc.<vehicle number>@unionbank” in case of the individual category whereas the VPA ID for corporate customer should be “netc.<master account number>@unionbank”

4. The VPA Id will get verified. 

5. Customer can put the amount to recharge and then the transactions needs to get authenticated with UPI PIN.

6. The VPA Id can be maintained under beneficiary list for ease of making recharge.

How do I reset my FASTAG Password?

Open your FASTAG URL, and click on forgot password option. You will receive an OTP on your registered mobile number and reset your new password.

Are there any other charges applicable like convenience fees etc.?

There may be additional charges associated with recharging the FASTag account through different channels.

Are there any charges to be paid for applying for the FASTag?

Please note:

• GST will be levied on all the prescribed fees & charges at the applicable rates.
• Convenience fee will be applicable for online recharge.
• Threshold amount is the minimum recharge amount to be done at the time of tag activation.
• The above mentioned deposit rates would be applicable as per your vehicle class and will be refunded balance amount to you at the time of FASTag account closure.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

You can call our customer care for replacement of the tag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag. Replacement fee of Rs. 100 will be deducted from your wallet balance.

How do I block my FASTag account, in case my vehicle is lost?

You can call our customer care and block your FASTag account.

Can FASTag be used for passage through toll plazas on the state highways?

FASTag is presently operational at  650+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in future. Please visit the www.ihmcl.com for viewing the list of toll plazas in “Active Toll Plazas” section and for more details.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

What should I do if I have been debited multiple times for my toll transaction?

In case you have been debited multiple times for a toll transaction, please call our customer care and log a chargeback complaint against the said transaction. Our customer care will log the complaint. Please note that the TAT for such chargeback cases is 14 working days. You can check the status of your complaint by calling our customer care during this period

These Terms and Conditions apply to and regulate the provision of Tag facility provided by Union Bank of India. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Union bank of India/any other statutory regulatory from time to time.

1. Definitions

In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words / expressions shall have the meaning as stated herein under:

“Affiliate” means and includes any company which is the holding or subsidiary company of Union Bank of India, or a person under the control of or under common control with Union Bank of India. For the purpose of this clause, “control” together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and “person” means a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.

“Application” or the “Tag Application” shall refer to the application made by a customer to Union Bank of India for the issuance of a Tag. The Application shall be in the form of a written or online application made in the manner and format prescribed by Union Bank of India, and shall form an integral part of these Terms and Conditions.

“Concessionaire” refers to the person entity that has been granted the right to construct, maintain, and toll the Highway by the National Highways Authority of India/State Highway Authority

National Highway/State Highway shall mean all the National Highways /State Highways where ETC program is active.

“Tag” refers to the prepaid Union Bank of India Tag issued by Union Bank of India.

“Tag Account” shall mean the account opened in the name of the Tag Member and maintained by Union Bank of India for the purpose of usage of the Tag as per the Terms and Conditions contained herein.

“Tag Member/s” shall mean the individual or corporates who makes an Application for the issuance of, and to whom the Tag has been issued by Union Bank of India subject to such terms and conditions as may be specified by Union Bank of India, and who is authorized to hold and use the Tag.

“Tag Website” refers to www.unionbankofindia.co.in which is owned, operated and maintained by Union Bank of India.

“Toll Plaza” shall mean such establishments maintained by the Concessionaire, wherever located, whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.

“Transaction” shall mean any Tag transaction/s carried out by the Tag Member/s as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as Union Bank of India may permit in writing from time to time.

“Statement/s” shall mean the communication provided to the Tag Member/s on the member portal, access given to tag holder/s by Union Bank of India.

"POS" refers to the Point of Sale provided by Union Bank of India where Tag is sold.

“Customer Care” refers to the telephonic customer service facility provided by Union Bank of India throughout the day to Tag Member/s for any Tag related queries.

2. INTERPRETATION
3. All references to singular include plural and vice versa and the word “includes” should be construed as “without limitation”.
4. Words importing any gender include the other gender.
5. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
6. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms and Conditions.
7. The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these Terms and Conditions as if incorporated herein.
8. APPLICABILITY OF TERMS

The Tag Member shall be deemed to have unconditionally agreed to and accepted these Terms and Conditions by submitting the Application for the Tag or by performing a Transaction or by accepting the Tag, in the form and manner prescribed by Union Bank of India from time to time.

4. ISSUANCE OF TAGS

Union Bank of India may issue the Tag to a customer on the request of the customer and pursuant to the customer making an Application for the Tag and agreeing to the applicable terms and conditions in the form and manner prescribed by Union Bank of India in this regard. Union Bank of India shall maintain records of these Applications and other Transactions in such manner as may be deemed suitable by Union Bank of India.

The Tag issued by Union Bank of India to the Tag Member shall be mandatorily affixed by the authorized representative of the Bank on the vehicle of the Tag Member with the license plate number specified by the Tag Member in the Application. The Tag is not transferable or saleable and may only be used with respect to the vehicle on which the Tag has been affixed by the authorized representative of the Bank.

At the time of making the Application for issuance of the Tag, the Tag Member shall be required to pay an amount towards tag fee including GST + the security deposit as per the type of the vehicle and a maximum amount of INR 100,000/ (Rupees One Lakh only) or such other limit as may be specified by Union Bank of India subject to internal and applicable regulatory and statutory guidelines. The Tag can either be reloaded (subsequent cash loads) thereafter nor such initial loaded funds be accessed by the Tag Member until the Tag is activated.

The Tag can be reloaded to post activation of the Tag subject to a maximum Tag balance of INR One Lakh (100,000). The tag holder shall be able to use the Tag only to the extent of the amount available on the Tag Account at any given point of time.

The Tag shall be activated subject to approval of the application by the Bank and a minimum amount being loaded on the Tag by the Tag Member. Such funds shall be loaded on the tag after deduction of the applicable charges/fees etc. payable by the Tag Member to Union Bank of India for availing the Tag.

The Tag holder shall be bound to comply with these Terms and Conditions and all the policies stipulated by Union Bank of India from time to time in relation to the Tag facility. Union Bank of India may, at its sole discretion, refuse to accept the Application and to issue the Tag to the Tag Member.

Union Bank of India (”Union Bank of India") reserves the right to reject Tag application without providing any reason. Union

Bank of India reserve the right to retain the application forms, and the documents provided herewith and will not return the same to Tag member.

Union Bank of India or there agents can make references and enquires which Union Bank of India consider necessary in respect of or in relation to information in this application.

Tag Member Shall inform Union Bank of India & immediately regarding any change in any of the information provided in this application form and to provide any further information that Union Bank of India may require from time to time

5. FEATURES OF TAG

The Tag may be used for the purpose of making applicable toll payments (as may be required by the relevant authorities) at participating Toll Plazas on the Highway through the ETC lane provided at such Toll Plazas. The list of participating Toll Plazas will be updated on the Tag Website by Union Bank of India from time to time. No interest shall be payable by Union Bank of India on the amount available/loaded on the Tag.

A User id and password will be provided to the Tag Member to allow him/her to reload the Tag through the Union Bank of India ETC portal. The Tag Member must not disclose this User id and password to anyone else.

The Tag Members may load and reload the Tag at POS (Point of Sale)s subject to verification of their identity and any other mandatory requirements as prescribed by the Bank from time to time and/or using the payment gate way available to the Tag Members after they log in to Tag Website using the User id and password provided to them. Non-Tag Member may also reload funds onto Tags at POS (Point of Sale)s subject to verification of their identity and any other mandatory requirements as prescribed by the Bank from time to time. Limitations regarding minimum amount, maximum amount, annual load limit and frequency of loading and reloading shall be applicable as prescribed by the Bank from time to time. The cash loading / reloading facility is subject to the relevant applicable fee(s). Funds loaded on a Tag after activation by Union Bank of India are immediately available for the Tag Member to use.

6. LOST OR STOLEN TAGS

If the Tag is lost or stolen, the Tag Member must file a report with the local police and should be able to produce a copy of the police report upon request by Union Bank of India. The Tag Member must immediately report the loss/ theft over the telephone to the Customer Care and or lodge a complaint with a POS (Point of Sale). Customer Care shall, upon adequate verification, hotlist/cancel/suspend the Tag and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and on the request of the Tag Member and shall not be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member shall take cognizance of the fact that once a Tag is reported lost, or stolen and is subsequently found, the same shall be promptly cut in half and adequate care taken to prevent its misuse. The Tag Member is responsible for the security of the Tag and shall take all steps towards ensuring the safe-keeping thereof. The Tag Member will be liable for all charges incurred on the Tag until the Tag is reported lost /stolen. Further, in the event Union Bank of India determines that the aforementioned steps are not complied with, financial liability on the lost or stolen Tag would rest with the Tag Member. In case of any dispute relating to the time of reporting and/ or Transaction/s made on the Tag or any other matter in relation to the said Tag, Union Bank of India shall reserve the right to ascertain the time and/ or the authenticity of the disputed Transaction.

In the event Transaction/s on the Tag occur after the Tag Member claims to have destroyed the Union Bank of India Tag, the Tag Member shall be entirely liable for any such charges incurred on the Tag and shall under no circumstances hold Union Bank of India responsible for the same.

7. SURRENDER/REPLACEMENT OF TAGS

The Tag issued to the Tag Member shall remain the property of Union Bank of India and shall be surrendered to Union Bank of India, on request. The Tag Member shall make a request to Union Bank of India for cancellation in the event the services are no longer required by the Tag Member. Union Bank of India shall reserve its right to withdraw / suspend / terminate the Tag facility for any reason whatsoever.

In case of loss of the Tag, the Tag may be blocked by the Tag Member by calling up the Customer Care at 18002586400 & furnishing the required information for blocking the Card and as more specifically provided for under clause titled as “Lost or Stolen Cards”.

Once a Tag is reported as lost or stolen the Tag cannot be used again, even if found subsequently. The Tag Member declares that if a Tag is reported as lost or stolen or is damaged or stolen, if found subsequently it shall be the responsibility of the Tag Member to return such Tag to Union Bank of India. Similarly, in case a Tag is damaged, it shall be the responsibility of the Tag Member to return the damaged Tag to Union Bank of India to enable closure of the Tag account. In case of replacement of Tag, replacement fee of INR 100/- including taxes will be levied to the Tag Member.

In the event of death of the Tag Member, Union Bank of India shall cancel the Tag upon being informed of the same. The legal heirs of the Tag Member can recover the balance amount available on the Tag as per Union Bank of India policy / process.

8. EXPIRATION AND TERMINATION

The Tag is valid up to a period of five years from the date of issuance of the Tag. Union Bank of India may, at any time, with or without notice, at its absolute discretion, terminate the Tag.

In case the Tag Account remains unused for a period of 6 months with a negative balance amount, the Tag Account will be closed with prior intimation to the Tag Member and the corresponding Tag shall not be accepted at any Toll Plazas for the purpose of payment of toll.

On termination of the Tag the total of all charges then outstanding, whether or not already reflected in the Statement and, the amount of any Charges incurred after termination, shall become forthwith due and payable by the Tag Member as though they had been so reflected, and interest will accrue thereon as may be applicable as per Union Bank of India policy/process, from time to time.

The Tag Member shall continue to be fully liable to Union Bank of India for all charges incurred on the Tag prior to termination.

Notice of termination or request to surrender of the Tag shall be deemed given when a notice posted to the mailing address / email lD of the Tag Member, as per the records of Union Bank of India, is received by the Tag Member through ordinary post / email. The Tag Member agrees to surrender/destroy the Tag to Union Bank of India, or its representative, upon being requested to do so. One time Security amount deposited during the time of issuance of the FASTag along with any balance present in the respective FASTag wallet will be refunded at time of tag/account closure subject to review and clearance of any outstanding transactions for that particular FASTag.

9. USAGE GUIDELINES

The said Tag is valid only in India and only with respect to payments required to be made in INR. The Tag Member shall at all times ensure that the Tag is kept at a safe place and shall under no circumstances whatsoever allow the Tag to be used by any other individual. The Tag Member shall be responsible for all facilities granted by Union Bank of India and for all related charges and shall act in good faith in relation to all dealings with the Tag and Union Bank of India.

The Bank accepts no responsibility for any surcharge levied by any Concessionaire and debited to the balance available on the Tag, with the Transaction amount. Any Transaction undertaken at a Participating Toll Plaza shall be conclusive proof that the charge recorded on such requisition was properly incurred for the amount and by the Tag Member using the Tag except where Tag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Tag Member. The Tag Member is responsible for all Transactions initiated by use of the Tag, except as otherwise set forth herein. Each time the Tag Member uses the Tag at a participating Toll Plaza, he/she authorizes Union Bank of India to debit the funds available in the Tag Account by the amount of the Transaction. The Tag Member is not allowed to exceed the available amount in the Tag Account through an individual Transaction or a series of Transactions. Nevertheless, if a Transaction exceeds the balance of the funds available in the Tag Account, the Tag Member shall remain fully liable to Union Bank of India for the amount of the Transaction. Union Bank of India reserves the right to bill the Tag Member for any negative balance. The Tag Member agrees to pay Union Bank of India promptly for the negative balance. Union Bank of India also reserves the right to cancel/terminate the Tag should the Tag Member create one or more negative balances with the Tag.

Union Bank of India reserves unto itself the absolute discretion to decline to honor the Transaction requests on the Tag, without assigning any reason thereof.

10. CLOSURE

The Tag Member may at any point of time, request for closure of the Tag Account by visiting any POS (Point of Sale) and submitting such documentation as may be required by Union Bank of India policy/process in this regard. The Tag Member shall also be required to return the Tag to authorized Union Bank of India personnel. Thereafter, the balance amount (if any) remaining in the related Tag Account would be returned to the Tag Member in his bank account only within 15 days from the date of the request for closure having been placed.

11. STATEMENTS AND RECORDS

The Tag Member may enquire about the balance on his Tag by calling the Customer Care. The Tag Member will also receive a short messaging system message on the mobile number registered by the Tag Member with the Bank, after each Transaction, informing him of the Transaction value. The Tag Member shall inform Union Bank of India in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Tag Account. If Union Bank of India does not receive any information to the contrary within 15 days, it shall assume that the Transactions are correct. All records maintained by Union Bank of India, in electronic or documentary form of the instructions of the Tag Member and such other details (including, but not limited to payments made or received) pursuant to these Terms and Conditions, shall as against the Tag Member, be deemed to be conclusive evidence of such instructions and such other details.

Union Bank of India shall not be required to provide copies of the Transaction slips to the Tag Member with respect to Transactions and the Tag member will only receive transactional alerts through short messaging system message on the mobile number registered by the Tag Member with the Bank

12. EXCLUSION FROM LIABILITY

In consideration of the Bank providing the Tag Member with the facility of the Tag, the Tag Member hereby agrees to indemnify and keep Union Bank of India indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which Union Bank of India may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Tag Member the said facility of the Tag or by reason of Union Bank of India acting in good faith and taking or refusing to take or omitting to take action on the Tag Member's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Tag Member; breach or noncompliance of the rules/ Terms and Conditions relating to the Tag and/or fraud or dishonesty relating to any Transaction by the Tag Member. The Tag Member shall also indemnify Union Bank of India fully against any loss on account of misplacement loss of the Card. Without prejudice to the foregoing, Union Bank of India shall be under no liability whatsoever to the Tag Member in respect of any loss or damage arising directly or indirectly out of:

1. Any defect in quality of goods or services supplied by any third party.
2. The refusal of any person to honor or to accept the Tag.
3. The malfunction of any computer system.
4. Handing over of the Tag by the Tag Member to anybody other than the designated employees of Union Bank of India at Union Bank of India premises or POS (Point of Sale).
5. The exercise by Union Bank of India of its right to demand and procure the surrender of the Tag prior to the expiry date, whether such demand and surrender is made and/or procured by Union Bank of India or by any authorized person or computer terminal.
6. The exercise by Union Bank of India of its right to terminate the Tag.
7. Any injury to the credit, character and reputation of the Tag Member alleged to have been caused by the repossession of the Tag and/or any request for its return or the refusal of any Toll Plaza to honor or accept the Tag.
8. Any misstatement, misrepresentation, error or omission in any details disclosed by Union Bank of India except as otherwise required by law, if Union Bank of India receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which Union Bank of India in good faith believes/ calls into question the Tag Member's ability, or the ability of someone purporting to be authorized by the Tag Member, to transact on the Tag, Union Bank of India may, at its option and without liability to the Tag Member or such other person, decline to allow the Tag Member to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. Union Bank of India reserves the right to deduct from the balance available on the Tag a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Tag Member's Tag.
9. Any statement made by any unauthorized person requesting the return of the Tag or any act performed by any person in conjunction.
10. In the event a demand or claim for settlement of outstanding dues from the Tag Member is made, either by Union Bank of India or any person acting on behalf of Union Bank of India, Tag Member agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Tag Member, In any manner.
11. The Union Bank of India Tag is not transferable or saleable and is unique to the vehicle similar to the vehicle license plate and would be affixed mandatorily at the time of issuance on the vehicle and will have a balance which the customer has paid for his Union Bank of India Tag to be loaded with. The Union Bank of India Tag issued to you is valid for use only in India and for the payment of toll charges in Indian currency only and further will be accepted only on the Toll plazas participating in the Union Bank of India Tag programs. The participating toll plaza list will be updated in the Union Bank of India Tag portal from time to time.

12. The Union Bank of India Tag is the property of Union Bank of India. It shall be subject to the Terms and Conditions mentioned herein and any additional conditions stipulated by Union Bank of India, from time to time. The Tag Member shall allow to affix the Tag immediately on the vehicle at the time of Tag issuance, and ensure that the signature on all payment receipts signed by the Tag Member are similar to the signature provided by the Tag Member on the Union Bank of India Tag Application Form submitted to Union Bank of India. In case he Tag Member desires to alter his/her signature, the Card Member shall intimate Union Bank of India about the same and execute necessary documents as prescribed by Union Bank of India and/or under law, in this regard.
13. BREACH AND TERMINATION/WITHDRAWAL

The Tag Member will be liable to pay Union Bank of India, upon demand, all amounts outstanding from the Tag Member to Union Bank of India.

14. CHARGES

The holding and use of the Tag will incur fees which will be debited to the balance available in the Tag Account. The details of the charges are attached herewith as Annexure I. The said fees are not refundable.

Any government charges, duty or debits, or tax payable as a result of the use of the Tag shall be the Tag Members Responsibility and if imposed upon Union Bank of India {either directly or indirectly}, Union Bank of India shall debit such charges, duty or tax against the balance available on the Tag. There will be separate service charges levied for such facilities as may be announced by the Bank from time to time and deducted from the balance available on the Tag. In the situation that the balance available on the Tag is not sufficient to deduct such fees, the Bank reserves the right to deny any further Transactions. The Tag Member also authorizes Union Bank of India to deduct from the balance available on his Tag, and indemnifies Union Bank of India against any expenses it may incur in collecting money owed to it by the Tag Member in connection with the Tag {including without limitation reasonable legal fees}.

Union Bank of India may levy service and other applicable charges for the issuance and use of the Tag, which will be notified to the Tag Member from time to time by updating these Terms and Conditions. The Tag Member authorizes Union Bank of India to recover all applicable charges related to the Tag as determined by Union Bank of India from time to time by debiting the balance available on the Tag. Details of the applicable fees and charges as stipulated by Union Bank of India shall be displayed on the website and or at POS (Point of Sale)s.

15. DISPUTES

In case of any complaint or query pertaining to any Transaction/s, the Tag Member may contact us by either by calling us on our Customer Care at 1800 258 6400. In case the Tag Member has any dispute in respect of any Transaction, the Tag Member shall advise details to Union Bank of India within 15 days of the Transaction date failing which it will be construed that all charges are acceptable to the Tag Member and in order.

In order to enable Union Bank of India to investigate and respond to the complaint/query, the Tag Member shall be required to provide Union Bank of India with such information as may be required by Union Bank of India.

Please note that Union Bank of India does not ask customers for any confidential information and therefore Tag Member/s must not share with us any information of a confidential nature including but not limited to passwords, user id etc.

For full details regarding our complaints procedure, please refer to the Union Bank of India Website. The Customer Care numbers shall be as updated on the Tag Website from time to time.

Union Bank of India make bonafide and reasonable efforts to resolve an aggrieved tag member’s disagreement with the transaction/s within 7 days receipt of the notice of disagreement. If after such effort, Union Bank of India determines that the transaction/s indicated is correct then it shall communicate the same to the Tag member along with details including copy of the sales slip or payment requisition.

16. DISCLOSURES

The Tag Member hereby irrevocably authorizes Union Bank of India to disclose, exchange, share or part with all the information relating to the Tag Member's details and payment history information and all information pertaining to and contained in the Terms and Conditions or as expressed in the Application made for the Tag to its Affiliates/ banks / financial institutions/ credit bureaus / agencies / statutory bodies as may be required and undertakes not to hold Union Bank of India/its Affiliates/ and their agents liable for use of the aforesaid information.

17. SETTLEMENT OF DISPUTES

Union Bank of India and the Tag Member agree that any legal action or proceedings arising out of this Terms and Conditions shall be brought in the courts or tribunals at Mumbai in India and irrevocably submitting themselves to the jurisdiction of that court or tribunal. Union Bank of India may, however, in its absolute discretion commence any legal or proceedings arising out of the Terms and Conditions in any other court, tribunal or other appropriate forum, and the Tag Member hereby consents to the jurisdiction. The Terms and Conditions shall be governed by and construed in accordance with the laws of India.

18. NOTIFICATION OF CHANGES

Union Bank of India shall have the absolute discretion to amend or supplement any of the Terms and Conditions, features and benefits offered on the Tag including, without limitation to, changes which affect interest charges or rates and methods of calculation at any time. The balance available on the Tag shall be liable to be utilized for all charges incurred and all other obligations under the revised Terms and Conditions. Union Bank of India shall notify /communicate the amended Terms and Conditions by hosting the same on the Union Bank of India website or in any other manner as decided by Union Bank of India. The Tag Member shall be responsible for regularly reviewing the Terms and Conditions, including amendments thereto as may be posted on the Union Bank of India Tag website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the Tag.

19. INDEMNITY

The Tag Member agrees to indemnify and keep indemnified Union Bank of India against all and any claims, suits, liability, damages, losses, costs, charges, expenses, proceedings and action of any nature whatsoever made or instituted against Union Bank of India or incurred by Union Bank of India on account of usage of the Tag. Union Bank of India may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services.”

ANNEXURE - 1

Please note:

1. *GST applicable from time to time, will be levied on aforementioned charges.
2. Convenience fee will be applicable for online recharge.
3. Threshold amount is the minimum recharge amount to be done at the time of tag activation.
4. The below mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to you at the time of FASTag account closure.
5. Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the toll plaza. Charges one above are subject to change.

One-time tag deposit amount (refundable)

Note: The above mentioned tag security deposit rates would be applicable depending on your vehicle class and would be refundable to you at the time of Union Bank of India Tag account closure.