Union Bank - PSB alliance - Doorstep banking

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Door Step Banking

PSB-Door Step Banking

PSB Alliance - Door Step Banking

Introduction
- PSB Alliance is an umbrella setup of all Public Sector Banks, jointly offering important customer oriented services envisaged by Govt. of India under EASE of Banking reforms.
  
  Door Step Banking (DSB) is one such initiative taken by PSB Alliance through which customers can avail major Banking transaction services at their Door Step. Two Service Providers namely M/s Atyati Technologies Pvt. Ltd.(at 60 centres) and M/s Integra Microsystem Ltd.(at 40 centres) are partnered to provide Door Step Banking Services to customers through their agents in 100 major centres across the country.

Type of Services Being offered under DSB

Annexure-I

S.N.	Type of services	Non financial services	Financial services
i.	Pick up service	Pick up of: Cheques/Demand Draft/ Pay Order New cheque book requisition slip, 15G, 15H forms IT CHALLAN /Govt. Business/ GST Standing Instructions Request Fund Transfer Request Account Nomination Request	1.Cash Withdrawal
ii.	Delivery Service	Delivery of: A/c Statement non-personalized Cheque book, DD, PO Prepaid instrument/Gift card TDS / Form 16 Certificate Term Deposit Receipt/ acknowledgement	1.Cash Withdrawal
iii	Other Service	Submission of life certificate Bank is also providing Basic Banking services to Senior Citizens above 70 years of age & differently abled persons at their doorstep.

How to avail DSB services

Customer residing in following States may avail services from below mentioned link
State	Assam, Bihar, Chandigarh, Gujarat, Haryana, Maharashtra, Meghalaya, Nct of Delhi, Odisha, Puducherry, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, West Bengal
Service Provider	M/s. Atyati Technologies Private Limited
Mobile APP	https://bit.ly/3emcY6V
Web Portal	https://doorstepbanks.com/
Call Center	18001037188

Customer residing in following States may avail services from below mentioned link
State	Andhra Pradesh, Chhattisgarh, Goa, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Punjab, Rajasthan, Uttarakhand,
Service Provider	M/s. Integra Micro System Pvt. Ltd.
Mobile APP	https://bit.ly/32aPOf7
Web Portal	https://dsb.imfast.co.in/doorstep/login
Call Center	18001213721

Service Charge
- Uniform service charge to be collected from customer - Rs.75/-plus GST
Service area of every agent
- 5 to 10 kms depending on accessibility of area.
Turnaround Time (TAT)
- All request generated up to 3.00 PM shall be completed on same day within 3 hours of request generation and request generated after that shall be completed by 1.00 PM next working day.
Process flow for Customers
- Through Mobile App:
  - - Downloading of DSB mobile application from Google play store/App store and registration of customer after verification of his/her mobile number.
    - Customer log into the registered DSB application in order to avail DSB services
    - Pickup Service request - After requesting to deposit any instrument, agent will collect the instrument from customer’s location and deposit in selected branch.
    - Delivery Service request - In similar way, for getting any instrument/receipt/ statement, after giving request, agent will collect the same from branch and deliver to customer.
    - Facility of tracking Service Request
    - Provision to cancel the active service request under following conditions:
    - In case of pick up service, before agent is assigned to pick up the document from customer
    - In case of delivery service, before bank user completes the request
    - Option to customer to raise dispute/complaint
- Through Web Based Portal
  - Process flow through web based portal is similar to mobile app. In order to access Door Step Banking Services, customer may use Link for web based portal of both vendors.
List of DSB Centres
Frequently Asked Questions
- 1. Question: What is Door Step Banking?
  Reply: Extending banking services at the door step of customer without the need of visiting base branch.
  1. Question: Whether these services are free or there is any service charge?
  Reply: These services are not free. For availing these services, uniform service charge of Rs.75/- plus GST is applicable for each request.
  1. Question: Which type of services can be availed?
  Reply: Financial and Non Financial services.
  1. Question: What are the types of financial services?
  Reply: Cash withdrawal and Cash deposit. Presently only Cash withdrawal facility is available under this category. Cash deposit will be launched shortly
  1. Question: What are the type of non finacial services?
  Reply:
  - Pick up request: pick up of documents/ instruments from customers’ location viz. cheque requisition slip/cheque/authorization for payment of tax/ 15 G and 15H etc.
  - Delivery request: Delivery of account opening forms/Term Deposit Advice/Demand Draft/ Account statement/interest certificate etc. after collecting from branch.
  - Submission of Digital Life Certificate
  1. Question: Whether the agents are bank’s authorized agents?
  Reply: This service is supported by two selected vendors namely M/s Atyati Technologies Pvt. Ltd. and M/s Integra Microsystem Ltd. to provide the services to customers through their agents at 60 centres and 40 centres respectively. These agents will be the authorized agents of both the vendors.
  1. Question: Whether the request can be cancelled after submit?
  Reply: Customer has the provision to cancel the active service request which is provided in order details screen. Cancellation is possible only
  - In case of pick up request, before agent is assigned to pick up the document from customers’ location.
  - In case of delivery request, before bank user completes the request.
  1. Question: Can I cancel my Service request directly contacting the Bank?
  Reply : No. You need to place Cancel Order through Mobile App/ DSB Channel or Call Center only.
  1. Question: What is Turn Around time (TAT)?
  Reply: All request generated up to 3.00 PM will be completed on same day within 3 hours of request generation and request generated after that will be completed by 1.00 PM next working day.
  1. Question: Which vendor is authorized to provide service at particular centre?
  Reply: Name of vendors with centres list is available at bank website unionbankofindia.co.in
  1. Question: If I am out of city from my base branch, still I am able to avail services?
  Reply : Yes, separate option is available in application to add address for availing door step services. Customer can add multiple addresses also.
  1. Question: Whether handing over the instrument to agent is secured?
  Reply: It is secured as in Door Step Banking process, once the agent arrives at door step of the customer, customer will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. After this, customer will hand over the instrument, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies. Thereafter, before accepting, branch official will check the envelope, whether properly sealed and only after confirmation, branch official will open the envelope.
  1. Question: Whether I can deposit multiple instruments in a single request?
  Reply: Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.
  1. Question: Whether Bank will be intimated once I deposit Instruments to the DSB Agent?
  Reply: Yes. Once the DSB Agent collects the instruments, he will Click "DOCUMENT COLLECTED" icon in his Device/Mobile App and all the Service Request placed will be automatically flow to the designated Bank Branch portal
  1. Question: How can I know that the DSB Agent has deposited the instruments with the Bank?
  Reply: Once the Agent deposits the Instruments with the designated Bank Branch, DSB System will validate the Service Code of the customer and trigger a message "COMPLETED" which will be duly notified to the customer through Mobile App.
  1. Question: When the service charges will be deducted from my account?
  Reply: After submitting the request, service charge will be debited from customer’s account if balance is available otherwise request will be declined.
  1. Question: How can I avail services using Mobile App?
  Reply: Downloading of DSB Mobile Application from Google Play Store and Registration of Customer after Verification of Mobile Number on DSB application. Customer log in to the registered DSB Application in order to avail DSB services.
  1. Question: What is Call Centre number?
  Reply: M/s. Atyati Technologies Pvt. Ltd- 18001037188
  
  M/s. Integra Microsystem Pvt. Ltd.-18001213721
  
  Union Bank of India –1800 22 2244
  1. Question: What is URL for accessing application on web based portal?
  Reply PSB Alliance - https://www.psballiance.com/doorstep-banking.html
  1. Question: How I can lodge complaint for any issue?
  Reply: Customer can raise a dispute/complaint over an ongoing or completed service request. The steps are as given below:
  - Customer to initiate the dispute by selecting the option and provide following details.
    - Service request Type
    - Service request ID
    - Problem to be addressed (as description)
  - After initiation of request, DSB will create dispute ID with status as INITIATED
  - Raised dispute will be notified to customer care. An executive will view the dispute description and will identify & resolve the issue operationally.
  - After resolving the issue, select the dispute ID and change the status as RESOLVED by providing comments (mandatory). Thereafter customer will be notified with updated status.
  - Customer may also approach following channels for any dispute/issue
  - Online grievance portal https://icmt.unionbankofindia.co.in/icmt/
  - Call centre –1800 22 2244
  - Sending mail on ccu@unionbankofindia.com
  1. Question: What is the service area of any agent?
  Reply: Generally 5 to 10 kms depending on accessibility of area.
  1. Question: Whether financial transactions (cash deposit and cash withdrawal) are permitted?
  Reply: Presently Cash withdrawal is permitted. Cash deposit facility will be launched shortly.
  1. Question: What is the process of identifying the person for the service request?
  Reply : Code sharing mechanism is built in the process for the proper identification of the agent. Further, agent’s identity card shall also help for the same.
  1. Question: Whether I can track my request?
  Reply : Customer can track their request in following manner:
  - Display of active service request in order history screen.
  - After clicking on service request, complete details of order will be shown to customer such as request type, agent name, service charges, Service request Type, its status, pick up from (customer address in case of cheque pick up) and delivered to (branch address in case of cheque drop).
  1. Question: Whether Mobile number seeding is a must for all my Bank accounts?
  Reply: Mobile no must be registered with customer ID. All the accounts linked to a particular Customer ID are automatically seeded with your Mobile number.
  1. Question: I have joint account with the bank. Can I avail DSB facility?
  Reply: The customer of joint account having its mobile number linked to the account can avail the DSB facility provided the account operation mandate is Either or Survivor/Any One or Survivor.
  1. Question: How DSB agents will carry the instruments?
  Reply : Normally, you should handover the instrument (s) along with pay in slip in a sealed ENVELOP for operational convenience and security. You can write number of instruments, your bank branch name and your name on the face of the Envelop.
  1. Question: I have multiple accounts with multiple Banks. Can I avail DSB facility for all such accounts?
  Reply: You can avail DSB facility for any of the listed PSU Banks against your account linked with your mobile number.

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