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PSB Alliance is umbrella setup of all public sector Banks, jointly offering important customer-oriented services envisaged by Govt. of India under EASE of Banking reforms.
Door Step Banking (DSB) is one of such initiative taken by PSB Alliance through which Bank’s customers can avail major banking transaction services at their Door Step. Two service providers namely M/s Integra Micro System Pvt. Ltd. and M/s. BLS International Services Limited are partnered to provide Door Step Banking Services to the customers through their agents in centers across the country.
Bank is also providing basic Banking services to Senior Citizens above 70 years of age & differently abled persons at their doorstep.
S.N.
Type of services
Non financial services
Financial services
i.
Pick up service
Pick up of:
1.Cash Withdrawal
2.Cash Deposit
ii.
Delivery Service
Delivery of:
iii
Other Service
Web Portal
Link/ QR Code
Call Center
9152220220
Uniform service charge to be collected from customer - Rs.75/-plus GST
5 to 10 kms depending on accessibility of area.
Request generated shall be completed on T+1 basis of request generation.
Downloading of DSB mobile application from Google play store/App store and registration of customer after verification of his/her mobile number.
Customer log into the registered DSB application in order to avail DSB services
Pickup Service request - After requesting to deposit any instrument, agent will collect the instrument from customer’s location and deposit in selected branch.
Delivery Service request - In similar way, for getting any instrument/receipt/ statement, after giving request, agent will collect the same from branch and deliver to customer.
Facility of tracking Service Request
Provision to cancel the active service request under following conditions:
In case of pick up service, before agent is assigned to pick up the document from customer
In case of delivery service, before bank user completes the request
Option to customer to raise dispute/complaint
Process flow through web based portal is similar to mobile app. In order to access Door Step Banking Services, customer may use Link for web based portal of both vendors.
Reply: Extending banking services at the door step of customer without the need of visiting base branch.
Reply: These services are not free. For availing these services, uniform service charge of Rs.75/- plus GST is applicable for each request.
Reply: Financial and Non-Financial services.
Reply: Cash withdrawal and Cash deposit up to Rs 10,000/- only.
Reply:
Reply: This service is supported by two selected vendors namely M/s Integra Microsystems Ltd. and M/s BLS International Services Ltd. to provide the services to customers through their agents Pan India. These agents will be the authorized agents of both the vendors.
Reply: Customer has the provision to cancel the active service request which is provided in order details screen. Cancellation is possible only
Reply : No. You need to place Cancel Order through Mobile App/ DSB Channel or Call Centre only.
Reply: Request generated shall be completed on T+1 basis of request generation.
Reply: Name of vendors with centres list is available at bank website unionbankofindia.co.in
Reply : Yes, separate option is available in application to add address for availing door step services. Customer can add multiple addresses also.
Reply: It is secured as in Door Step Banking process, once the agent arrives at door step of the customer, customer will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. After this, customer will hand over the instrument, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies. Thereafter, before accepting, branch official will check the envelope, whether properly sealed and only after confirmation, branch official will open the envelope.
Reply: Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.
Reply: Yes. Once the DSB Agent collects the instruments, he will Click "DOCUMENT COLLECTED" icon in his Device/Mobile App and all the Service Request placed will be automatically flow to the designated Bank Branch portal.
Reply: Once the Agent deposits the Instruments with the designated Bank Branch, DSB System will validate the Service Code of the customer and trigger a message "COMPLETED" which will be duly notified to the customer through Mobile App.
Reply: After submitting the request, service charge will be debited from customer’s account if balance is available otherwise request will be declined.
Reply: Downloading of DSB Mobile Application from Google Play Store and Registration of Customer after Verification of Mobile Number on DSB application. Customer log in to the registered DSB Application in order to avail DSB services.
Reply: M/s. PSB Alliance Pvt. Ltd- 9152220220
Union Bank of India –1800 22 2244
Reply PSB Alliance - https://www.psballiance.com/doorstep-banking.html
Reply: Customer can raise a dispute/complaint over an ongoing or completed service request. The steps are as given below:
Reply: Generally, 5 to 10 kms depending on accessibility of area.
Reply: Both Cash withdrawal and Cash deposit facility is available.
Reply : Code sharing mechanism is built in the process for the proper identification of the agent. Further, agent’s identity card shall also help for the same.
Reply : Customer can track their request in following manner:
Reply: Mobile no must be registered with customer ID. All the accounts linked to a particular Customer ID are automatically seeded with your Mobile number.
Reply: The customer of joint account having its mobile number linked to the account can avail the DSB facility provided the account operation mandate is Either or Survivor/Any One or Survivor.
Reply : Normally, you should handover the instrument (s) along with pay in slip in a sealed ENVELOP for operational convenience and security. You can write number of instruments, your bank branch name and your name on the face of the Envelop
Reply: You can avail DSB facility for any of the listed PSU Banks against your account linked with your mobile number.