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Home You are here : path  Digital Banking path App Banking  path Union Virtual Connect UVConn

image Union Virtual Connect (UVConn) on Bank’s Official Whatsapp Number 9666606060

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1. On the occasion of 103rd Foundation day, Bank has launched UVConn Service through Whatsapp banking. UVConn is launched in 4 languages English, Hindi, Kannada, and Telugu. . The customers can avail following services on WhatsApp through UVConn.

S.N.
Modules
Services available
Description
1 Enquiries & Services Account Balance To check the balance of particular account
Mini Statement To check last 5 transactions of particular account
Cheque Status To check the status of cheque (Used/ Unused) issued to account
Cheque Book Request  To request new cheque book for account
Stop Cheque To raise instruction to Stop payment of  Cheque
Locker Rent Enquiry To check Locker rent due.
2. Auxiliary Service Door Step Banking Customer can initiate transaction under Door Step Banking
nxt Application Provides link to customer to download nxt app
Apply for Retail loan product Customer can apply for Retail loan by clicking the link
EMI Calculator Provides link to customer to Calculate EMI for Loan
Interest rates Provides link to customer for knowing latest Interest rates applicable in Bank
Holiday Calendar Provides link to customer to see State wise Bank’s holiday
Link Aadhaar Number Customer can link Aadhaar Number to their account with Mobile Number validation from UIDAI
Account Opening Provides link to customer to open new SB account online on Bank Website
Check/Register Nomination Provides link to check or register Nomination for an account
Spin n Learn Provides link for Cyber Security Awareness.
Cyber Security Tips Provides link for Tips on Cyber Security
ATM Search Provides link for ATM locator to find nearby ATM
Branch Search Provides Link to locate Branch
SMC Online Account Provide link to open SMC account (Trading/DMAT (3 in 1))
NPS Online Account Provide link to open NPS account
Grievance Redressal Customer can lodge complaints in OCRM online
3 Account Settings Reset MPIN Setting for customer to reset MPIN.
Reset TPIN Setting for customer to reset TPIN.
Forgot TPIN Setting for customer to set TPIN in case customer forgot the TPIN.
De-Register Setting for customer to MPIN.
Change Language Setting for customer to change language

2. Vital Information:

2.1 The Registered Mobile number in CBS only can be used for UVConn.

2.2 Bank’s Official WhatsApp number to be saved in phone directory for UVConn 9666606060. Bank has opened an Authenticated Business Account with Whatsapp. The authentication of number can be determined with an official green tick on WhatsApp chat window, after saving the number with name in contact list of user. The green Tick next to contact’s name confirms that this is the business’s Whatsapp verified account of Union Bank of India.

uvconn-logo

2.3 User need to send “Hi” on Banks official WhatsApp number (9666606060) for registering into Union Virtual Connect (UVConn).

2.4 UVConn is launched in 4 languages i.e. English, Hindi, Kannada & Telugu. Bank is in process of incorporating other languages going forward.

2.5 Customer will get option to select the language while initiating registration process. Once Customer selects the desired language, OTP will come for authentication purpose. However, language can be changed by going into Account Settings -> Change Language for already registered customers.

2.6 After completion of Registration process, user needs to send “Hi” once again to initiate journey of UVConn.

2.7 User need to input the respective option number for the desired services. (ONLY INPUTS IN NUMBER IS REQUIRED WHILE CHOOSING OPTIONS) without “.” Dots.

2.8 For accessing Menu during UVConn journey, user need to input “Menu” to go back to main menu.

2.9 For accessing other options in the same services user need to input “Next”.

2.10 To log out from the UVConn at any stage of the user journey, user need to input “Exit”.

3. Security Aspects:

3.1 UVConn is enabled with 3 Factor Authentication (OTP, MPIN & TPIN) in order to ensure that usage of product is secured. The User is required to validate OTP to authenticate if mobile number is registered with bank, and then setting up MPIN & TPIN.

3.2 OTP is required for validation of Registered Mobile Number. This enables User to Onboard/Register to UVConn.

3.3 When user has to access services related to Enquiries & Services, Auxiliary Services & Account Settings authentication link will be sent, where customer needs to authenticate using MPIN..

3.4 TPIN is required when User has to access services related to Financial Services which will be rolled out in Phase II, in due course.

3.5 During the process of onboarding, while setting MPIN and TPIN User need to click on Terms & Conditions link for reading the same and accept for proceeding further in the UVConn journey. The terms & condition are defined related to use of services in UVConn. In case of conflict for services on UVConn arises specific terms and conditions of such service shall prevail.

3.6 During the on-boarding process, User needs to set MPIN and TPIN both. But for the present services enabled in UVConn, system will not insist for TPIN. TPIN requirement will be there after the launch of phase II features of UVConn (3.4 above).

3.7 The User has to use the fingerprint lock/screen lock setting (‘Settings -> Privacy -> Fingerprint/Face Lock feature) on WhatsApp. This setting act as an ‘Application Lock’ over and above the mobile device lock which will be required to unlock the WhatsApp application. In case user has left the device unlocked, the setting will prevent unauthorized access to WhatsApp and the Finger/Face of the mobile owner will be required to unlock the WhatsApp application.

3.8 The User has to use Two Step verification method of WhatsApp (Setting -> Two Step Verification-> Enable) so that the fraud such as SIM cloning can be avoided. With this setting enabled, if a user registers his number on Whatsapp again on another or new device, the user will be asked to enter the PIN which he has set while enabling this feature first time. The user is also asked to input his email address while enabling this feature. Email address is used to reset PIN in case if the user forgets it. In case, Person X tries to register with Person Z number on WhatsApp on any other device, then the PIN will act as 2FA and will prevent unauthorized access. During 2 Factor authorization customer will get OTP on mobile number through SMS and also 2nd OTP will be received on email. This will prevent unauthorized access as fraudster needs to have access of SIM as well as credential of emails to activate WhatsApp account.

3.9 After the completion of every Enquiry, system will populate message “Please clear your chat history to maintain confidentiality”. It is suggested that User deletes the chat history on regular basis so that the old chats are not visible to any person including registered customer.

4. For the benefit of customers, Frequently Asked Question (FAQ) in 4 Languages English, Hindi, Kannada, Telugu related to UVConn is enclosed as Annexure I.


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