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PSB Alliance is an umbrella setup of all Public Sector Banks, jointly offering important customer oriented services envisaged by Govt. of India under EASE of Banking reforms.
Door Step Banking (DSB) is one such initiative taken by PSB Alliance through which customers can avail major Banking transaction services at their Door Step. Two Service Providers namely M/s Atyati Technologies Pvt. Ltd.(at 60 centres) and M/s Integra Microsystem Ltd.(at 40 centres) are partnered to provide Door Step Banking Services to customers through their agents in 100 major centres across the country.
S.N.
Type of services
Non financial services
Financial services
i.
Pick up service
Pick up of:
1.Cash Withdrawal
ii.
Delivery Service
Delivery of:
iii
Other Service
Customer residing in following States may avail services from below mentioned link
State
Assam, Bihar, Chandigarh, Gujarat, Haryana, Maharashtra, Meghalaya, Nct of Delhi, Odisha, Puducherry, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, West Bengal
Service Provider
M/s. Atyati Technologies Private Limited
Mobile APP
https://bit.ly/3emcY6V
Web Portal
https://doorstepbanks.com/
Call Center
18001037188
Andhra Pradesh, Chhattisgarh, Goa, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Punjab, Rajasthan, Uttarakhand,
M/s. Integra Micro System Pvt. Ltd.
https://bit.ly/32aPOf7
https://dsb.imfast.co.in/doorstep/login
18001213721
Uniform service charge to be collected from customer - Rs.75/-plus GST
5 to 10 kms depending on accessibility of area.
All request generated up to 3.00 PM shall be completed on same day within 3 hours of request generation and request generated after that shall be completed by 1.00 PM next working day.
Downloading of DSB mobile application from Google play store/App store and registration of customer after verification of his/her mobile number.
Customer log into the registered DSB application in order to avail DSB services
Pickup Service request - After requesting to deposit any instrument, agent will collect the instrument from customer’s location and deposit in selected branch.
Delivery Service request - In similar way, for getting any instrument/receipt/ statement, after giving request, agent will collect the same from branch and deliver to customer.
Facility of tracking Service Request
Provision to cancel the active service request under following conditions:
In case of pick up service, before agent is assigned to pick up the document from customer
In case of delivery service, before bank user completes the request
Option to customer to raise dispute/complaint
Process flow through web based portal is similar to mobile app. In order to access Door Step Banking Services, customer may use Link for web based portal of both vendors.
Reply: Extending banking services at the door step of customer without the need of visiting base branch.
Reply: These services are not free. For availing these services, uniform service charge of Rs.75/- plus GST is applicable for each request.
Reply: Financial and Non Financial services.
Reply: Cash withdrawal and Cash deposit. Presently only Cash withdrawal facility is available under this category. Cash deposit will be launched shortly
Reply:
Reply: This service is supported by two selected vendors namely M/s Atyati Technologies Pvt. Ltd. and M/s Integra Microsystem Ltd. to provide the services to customers through their agents at 60 centres and 40 centres respectively. These agents will be the authorized agents of both the vendors.
Reply: Customer has the provision to cancel the active service request which is provided in order details screen. Cancellation is possible only
Reply : No. You need to place Cancel Order through Mobile App/ DSB Channel or Call Center only.
Reply: All request generated up to 3.00 PM will be completed on same day within 3 hours of request generation and request generated after that will be completed by 1.00 PM next working day.
Reply: Name of vendors with centres list is available at bank website unionbankofindia.co.in
Reply : Yes, separate option is available in application to add address for availing door step services. Customer can add multiple addresses also.
Reply: It is secured as in Door Step Banking process, once the agent arrives at door step of the customer, customer will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. After this, customer will hand over the instrument, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies. Thereafter, before accepting, branch official will check the envelope, whether properly sealed and only after confirmation, branch official will open the envelope.
Reply: Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.
Reply: Yes. Once the DSB Agent collects the instruments, he will Click "DOCUMENT COLLECTED" icon in his Device/Mobile App and all the Service Request placed will be automatically flow to the designated Bank Branch portal
Reply: Once the Agent deposits the Instruments with the designated Bank Branch, DSB System will validate the Service Code of the customer and trigger a message "COMPLETED" which will be duly notified to the customer through Mobile App.
Reply: After submitting the request, service charge will be debited from customer’s account if balance is available otherwise request will be declined.
Reply: Downloading of DSB Mobile Application from Google Play Store and Registration of Customer after Verification of Mobile Number on DSB application. Customer log in to the registered DSB Application in order to avail DSB services.
Reply: M/s. Atyati Technologies Pvt. Ltd- 18001037188
M/s. Integra Microsystem Pvt. Ltd.-18001213721
Union Bank of India –1800 22 2244
Reply PSB Alliance - https://www.psballiance.com/doorstep-banking.html
Reply: Customer can raise a dispute/complaint over an ongoing or completed service request. The steps are as given below:
Reply: Generally 5 to 10 kms depending on accessibility of area.
Reply: Presently Cash withdrawal is permitted. Cash deposit facility will be launched shortly.
Reply : Code sharing mechanism is built in the process for the proper identification of the agent. Further, agent’s identity card shall also help for the same.
Reply : Customer can track their request in following manner:
Reply: Mobile no must be registered with customer ID. All the accounts linked to a particular Customer ID are automatically seeded with your Mobile number.
Reply: The customer of joint account having its mobile number linked to the account can avail the DSB facility provided the account operation mandate is Either or Survivor/Any One or Survivor.
Reply : Normally, you should handover the instrument (s) along with pay in slip in a sealed ENVELOP for operational convenience and security. You can write number of instruments, your bank branch name and your name on the face of the Envelop.
Reply: You can avail DSB facility for any of the listed PSU Banks against your account linked with your mobile number.