E-Cash | Union Bank of India

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E-Cash

ECASH

Features

Union eCash- Transfer Emergency fund using MOBILE NUMBER through ATM and Vyom
Highlights
Union eCash is remittance services which helps customers to send money to recipients who are not our bank customers. Anyone having a debit card of any bank can receive money and draw it from Union Bank ATMs.
The Solution enables remittance of money based on mobile number

Beneficiary having any bank debit card can withdraw the money
The facility of remittance is also available in all Union bank ATMs
Daily limit is Rs 5000 and monthly Rs 25000
Minimum Union e-cash remittance will be for Rs 100
No partial withdrawal permitted
Union eCash remittance is absolutely FREE for Union Bank Customer

REMITTANCE OF MONEY

Visit any Union Bank ATM
Insert debit card
Select “Fund Transfer” option
Under fund transfer select “eCash” option
Under eCash option select “Issue Payment” option
Input the following details on system prompting:
- Beneficiary mobile number
- Remitter mobile number
- Remitter PIN(to be created during transaction by remitter)
- Confirm Remitter PIN
- Amount to be remitted

System displays all the details entered by the customer and requests for confirmation
Upon confirmation a transaction success message will be displayed
Remitter will receive a confirmatory message on his mobile
Remitter has to convey Remitter PIN to the beneficiary
Beneficiary will receive a message on his mobile informing about the amount received on his mobile and the 4 digit system generated PIN

WITHDRAWAL OF MONEY Union e-cash withdrawal

Beneficiary to visit Union Bank ATM for withdrawal of amount
Beneficiary to Insert debit card in to Union Bank ATM ( Any Bank debit card)
Authenticate by supplying ATM PIN
Select language option
Select “Fund transfer” option
Select "eCash” option
Select “eCash withdrawal”
Input the following details on system prompting:
- Beneficiary mobile number
- Remitter PIN(which conveyed by remitter)
- Beneficiary PIN(received by beneficiary via SMS)
- Amount to be withdrawn ( No partial withdrawal is allowed )

Once confirmed a transaction success message will be displayed and cash will be dispensed.

FAQs

Internet Banking

1.	What is Union e-cash? Union e-cash is emergency fund transfer to any customer using mobile phones and ATM. Union e-cash service facilitate Union banks customer to send money to a receiver by using the receivers mobile number. The receiver can withdraw money from any Union Bank of India ATM using a card. The receiver receives all the details required for withdrawal of cash on his or her mobile phone.
2.	Does the customer need to have a bank account for availing Union e-cash? Yes, the remitter needs to have a bank account with the Union Bank of India. Beneficiary need not have Union Bank of India account.
3.	What beneficiary details does the customer need to do an Union e-cash remittance? Customer needs just a mobile number to do the Union e-cash remittance.
4.	Is there any limit on the value of transactions in Union e-cash? Transaction limits: Daily - Rs. 5000 Monthly - Rs. 25000
5.	If customer is not a U-Mobile customer, can he/she do Union e-cash transfer? Yes, you can do Union e-cash through Union bank of India ATMs using debit card.
6	Is the transfer through Union e-cash real time basis? Union e-cash transfer is real time basis activity. Beneficiary can withdrawal money after he receive beneficiary PIN through SMS.
7	What if beneficiary don’t want to withdrawal the total amount which remitter sends him? Partially withdrawal is not allowed.
8.	Do customer need to pay any additional charges for doing Union e-cash transfer? There are no surcharges for e-cash transactions at present.<
9	If beneficiary failed to withdrawal money how customer can get refund for the same? In such case, there is Auto reversal of the said amount in the customer’s account within 7 working days.
10	Ifbeneficiary did not received SMS, Is there any provision to regenerate the beneficiary PIN? In such case, Customer can use Forget PIN option, to regenerate the beneficiary PIN
11	Where does customer can inquire status/register a complaint with reference to the Union e-cash transaction? The complaint can be registered with our call center (1800 22 22 44)

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