Investor Grievances Escalation Matrix- CDSL

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Investor Grievances escalation matrix CDSL

Investor Grievances escalation matrix- CDSL

Escalation matrix for CDSL Union Bank of India- Depository Participant (For Demat account related only)

*Kindly note DP branch is unable to resolve issues other than depository related services.

Details of	Contact Person	Address	Contact No.	Email Id	Working hours
Customer care	Anjali sane	Merchant banking division, Annexe to Operations dept., 66/88, 2^nd floor, Union bank of India building, MS Marg, Mumbai, 400001	022-22629407	demat@unionbankofindia.bank	08:30AM--05:00PM
Head of Customer care	Vibhuti shankar	Merchant banking division, Annexe to Operations dept., 66/88, 2nd floor, Union bank of India building, MS Marg, Mumbai, 400001	022-22629402	demat@unionbankofindia.bank	09:30AM--05:00PM
Compliance Officer	Vivek kumar	Merchant banking division, Annexe to Operations dept., 66/88, 2nd floor, Union bank of India building, MS Marg, Mumbai, 400001	022-22629402	demat@unionbankofindia.bank	09:30AM-06:00PM
Head of Department	Vivek kumar	Merchant banking division, Annexe to Operations dept., 66/88, 2nd floor, Union bank of India building, MS Marg, Mumbai, 400001	022-22629404	mbd@unionbankofindia.bank	09:30AM-06:00PM