As per Unique Identification Authority of India Gazette Notification No. 13012/64/2016/Legal/UIDAI (No. 1 of 2016) dated 12 September, 2016 (Enrolment and update regulations). Bank has signed a MoU with UIDAI as a “Registrar” (Code-656) and as “Enrolment Agency” (Code-0656) for undertaking enrolment and updation activities and it has been notified by UIDAI that every Scheduled Commercial Bank shall provide Aadhaar Enrolment and update facilities to residents in branch premises. In order to ensure that people should not face any difficulty in linking their Aadhaar numbers with their bank accounts and also verifying them through Aadhaar Authentication, banks need to provide enrolment and authentication facilities inside the bank premises.

UIDAI has directed Banks to set up Aadhaar Enrolment Update Centres (AEC) minimum at 10% of the branches. Accordingly, our Bank has identified 932 branches for running the Aadhaar Enrolment Centre at select branches pan India. Resident can locate the aadhaar enrolment centres through following UIDAI website link.

https://appointments.uidai.gov.in/easearch.aspx

Residents can visit an Aadhaar Enrolment Center of our selected Bank branches for enrolment/updations of Aadhaar.

Residents need to bring original supporting documents for aadhaar enrolments. These originals will be scanned and handed back to residents after the enrolments. All supporting documents are available in UIDAI website and also available in enrolment form. Residents need to submit the prescribed supporting documents (POI, POA, POR and DOB) as per UIDAI guidelines for doing enrolments/updations.

After completion of enrolment, resident will get an acknowledgement/enrolment slip for verification of status of the enrolment in UIDAI website (www.uidai.gov.in)

For redressing grievances about deficiency in services rendered by Aadhaar enrolling operator, a Grievance Redressing Mechanism is setup in our Bank. The grievances may be taken as a feedback on our services and used as a tool to improve the quality of our services.

All the complaints/grievances will be attended to expeditiously and the complainant will be informed about the action taken. Bank has taken all efforts to settle/close the issue within a reasonable period of time, not exceeding the limits sent in the Customer Grievances Redressing Policy of the Bank. According to nature of complaints, customers can reach on following numbers and e-mails for grievance lodging and redressal: