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1. Preliminary Information
1.1 The Right to Information Act, 2005 extends to the whole of India except the state of Jammu & Kashmir. The said act has been enacted to enable members of the general public seek information under the control of public authorities with a view to promoting transparency and accountability in the working of every public authority.
2. What kind of information can be sought?
2.1 Information means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority.
3. Who can seek information?
3.1 Any member of the public has a right to seek information by making a request either in writing or through electronic means either in Hindi, English or the prevalent local language along with the fee prescribed in this respect. It is not necessary that the person seeking information should disclose the purpose of his seeking the information.
A request for obtaining information under sub-section (1) of section 6 shall be accompanied by an application fee of Rs.10/- (Rupees ten only) by way of cash or by demand draft or postal order or pay order payable to Union Bank of India. If the fees are paid in cash, the same should be deposited at a branch nearest to the applicant and the receipt of payment should be enclosed to the request.
For providing the information under sub-section (1) of Section 7 (disposal of request), the fee shall be charged by way of cash against proper receipt or by demand draft or by postal order or pay order payable to Union Bank Of India at the following rates:
1. Rs.2- for each page (in A4 or A3 size paper) created or copied.
2. Actual charge or cost of a copy in larger size paper.
3. Actual cost for samples or models.
4. For inspection of records:
  4.1 No fee for the first hour
  4.2 A fee of Rs.5- for each fifteen minutes (or fraction thereof) thereafter.
Further to provide information under sub-section (5) of Section 7, the fee shall be charged by way of cash against proper receipt or any demand draft or postal order or pay order payable to Union Bank of India at the following rate.
a. For information provided in CD or floppy -> Rs. Fifty per CD or floppy.
b. For information provided in printed form
a. The price fixed for such publication OR
b. Rupees 2/- per page of photocopy for extracts from the publication.
4. What is the right to information?
4.1 This right means
  • the right to information accessible under this Act which is held by or under the control of any public authority and includes the right to-
  • inspection of work, documents, records;
  • taking notes, extracts or certified copies of documents or records;
  • taking certified samples of material;
  • obtaining information in the form of diskettes, floppies, tapes, video cassettes or in any other electronic mode or through printouts where such information is stored in a computer or in any other device.
5. From whom the information will be available?
5.1 Union Bank of India has designated Regional Heads as Central Public Information Officers. Branch Managers are designated as Assistant Central Public Information Officers. Members of the public can apply for information to concerned Central Public Information Officers or concer ned Asst. Central Public Information Officers. The information shall, however, be provided by Central Public Information Officers.
5.2 At the Bank's Central Office, the Asst. General Manager (Law), and in his absence, Dy. General Manager (Law) at Legal Services Division, Central Office is designated as Central Public Information Officer to whom members of the public can apply for information under the control of Central Office Departments.
5.3 General Manager (CRLD), General Manager (PBOD) at Central Office and General Manager (FGMO, Delhi), General Manager (FGMO, Mumbai) and the General Manager (FGMO, Lucknow) have been designated as Appellate Authorities as per the details given in the page "CPIOs and Appellate Authorities" under RTI link. Members of the public who desire to appeal in case the designated information officer does not furnish the information desired or the information seeker is dissatisfied with the information provided may do so through a communication addressed to the concerned General Manager as the case may be.
6. Time for furnishing information
6.1 The Act provides for a period of 30 days from the date of receipt of the application for information to either provide the information or reject the request for any of the reasons specified under the Act. If the information desired concerns the life and liberty of a person, the same shall be provided within 48 hours of the receipt of the request.
7. Appeals
7.1 Any person who is either aggrieved by the decision of the CPIO or who has not received a decision within the specified time limits can appeal within 30 days from the expiry of the period. The appeal may be made to the Appellate Authority.
7.2 The appeal shall be normally disposed off within 30 days of the receipt of the appeal or 45 days from the date of filing if any extension has been granted by the authority hearing the appeal.
8. Information exempted from disclosure
8.1 Section 8 of the Act exempts any personal information of our customers which has no relationship to any public activity or interest or which would cause unwarranted invasion of privacy of the individual from disclosure. Public Sector Banks can, therefore, refuse to disclose information about the affairs of their customers on the ground that such disclosure will cause unwarranted invasion of privacy of the customers as envisaged by Section 8I1)(j) of the Act.
9. General Information relating to the Bank.
9.1 Our website unionbankofindia.com provides an array of information relating to our branch network, product details, internet banking, etc. to which the members of the public may refer for additional information.