Extending banking services at the door step of customer without the need of visiting base branch.

These services are not free. For availing these services, uniform service charge of Rs.75/- plus GST is applicable for each request.

Financial and Non-Financial services.

Cash withdrawal and Cash deposit up to Rs 10,000/- only.

• Pick up request: Pick up of documents/ instruments from customers’ location viz. cheque requisition slip/cheque/authorization for payment of tax/ 15 G and 15H etc.
• Delivery request: Delivery of account opening forms/Term Deposit Advice/Demand Draft/ Account statement/interest certificate etc. after collecting from branch.
• Submission of Digital Life Certificate

This service is supported by two selected vendors namely M/s Integra Microsystems Ltd. and M/s BLS International Services Ltd. to provide the services to customers through their agents Pan India. These agents will be the authorized agents of both the vendors.

Customer has the provision to cancel the active service request which is provided in order details screen. Cancellation is possible only

• In case of pick up request, before agent is assigned to pick up the document from customers’ location.
• In case of delivery request, before bank user completes the request.

No. You need to place Cancel Order through Mobile App/ DSB Channel or Call Centre only.

Request generated shall be completed on T+1 basis of request generation. 

Name of vendors with centres list is available at bank website unionbankofindia.co.in

Yes, separate option is available in application to add address for availing door step services. Customer can add multiple addresses also. 

It is secured as in Door Step Banking process, once the agent arrives at door step of the customer, customer will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. After this, customer will hand over the instrument, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies. Thereafter, before accepting, branch official will check the envelope, whether properly sealed and only after confirmation, branch official will open the envelope.

Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.

Yes. Once the DSB Agent collects the instruments, he will Click "DOCUMENT COLLECTED" icon in his Device/Mobile App and all the Service Request placed will be automatically flow to the designated Bank Branch portal.

Once the Agent deposits the Instruments with the designated Bank Branch, DSB System will validate the Service Code of the customer and trigger a message "COMPLETED" which will be duly notified to the customer through Mobile App.

After submitting the request, service charge will be debited from customer’s account if balance is available otherwise request will be declined.

Downloading of DSB Mobile Application from Google Play Store and Registration of Customer after Verification of Mobile Number on DSB application. Customer log in to the registered DSB Application in order to avail DSB services.

• M/s. PSB Alliance Pvt. Ltd - 9152220220
• Union Bank of India – 1800 22 2244 

PSB Alliance:- https://www.psballiance.com/doorstep-banking.html 

• Customer to initiate the dispute by selecting the option and provide following details.
• Service request Type
• Service request ID
• Problem to be addressed (as description)
• After initiation of request, DSB will create dispute ID with status as INITIATED
• Raised dispute will be notified to customer care. An executive will view the dispute description and will identify & resolve the issue operationally.
• After resolving the issue, select the dispute ID and change the status as RESOLVED by providing comments (mandatory). Thereafter customer will be notified with updated status.
• Customer may also approach following channels for any dispute/issue.
• Online grievance portal https://service.unionbankportal.co.in
• Call Centre –1800 22 2244
• Sending mail on [email protected]

Generally, 5 to 10 kms depending on accessibility of area. 

Both Cash withdrawal and Cash deposit facility is available.

Code sharing mechanism is built in the process for the proper identification of the agent. Further, agent’s identity card shall also help for the same. 

Customer can track their request in following manner:

• Display of active service request in order history screen.
• After clicking on service request, complete details of order will be shown to customer such as request type, agent name, service charges, Service request Type, its status, pick up from (customer address in case of cheque pick up) and delivered to (branch address in case of cheque drop).

Mobile no must be registered with customer ID. All the accounts linked to a particular Customer ID are automatically seeded with your Mobile number. 

The customer of joint account having its mobile number linked to the account can avail the DSB facility provided the account operation mandate is Either or Survivor/Any One or Survivor. 

Normally, you should handover the instrument (s) along with pay in slip in a sealed ENVELOP for operational convenience and security. You can write number of instruments, your bank branch name and your name on the face of the Envelop.

You can avail DSB facility for any of the listed PSU Banks against your account linked with your mobile number.