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| 1. |
What are prepaid pay roll cards? |
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Visa prepaid pay roll cards are stored value cards that can be purchased and can be used in India anywhere Visa debit cards are accepted. These cards can be reloaded. |
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| 2. |
What can the prepaid pay roll cards be used for? |
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Prepaid pay roll cards can be used for purchasing gifts, merchandize and can also be used for disbursing corporate incentives, travel spending and budgeting etc. The cards can be used at ATMs for cash withdrawals. |
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| 3. |
Can I use a prepaid pay roll card at more than one merchant? |
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Absolutely. As long as there are funds remaining on your prepaid pay roll card, your card may be used at any merchant that accepts Visa debit cards. |
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| 4. |
Can I use the prepaid pay roll card for online purchases? |
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Yes you can use your Pay roll card for online purchases. |
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| 5. |
What happens if I spend all the funds on my prepaid pay roll card? |
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Your prepaid pay roll card will no longer be accepted as a valid form of payment. At this time, you will be required to reload the card. |
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| 6. |
What happens if I lose my prepaid pay roll card? |
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Call or inform Union Bank of India Branch from where it was purchased. If a card is lost, Customer Service will close the account and promptly issue a new card with the remaining balance of the lost card by charging the handling fee of Rs. 100/-. |
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| 7. |
Who do I contact with questions about my prepaid pay roll card? |
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For prepaid card information, call on Union Bank of India Branches or visit the "Contact Us" on the prescribed website. |
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| 8. |
How do I use my prepaid pay roll card at restaurants? |
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We encourage you to use your prepaid pay roll cards at restaurants that accept Visa debit cards. But you should be aware of your card balance and should understand that, for authorization purposes only, we will automatically increase the amount of your bill by 20% to cover a possible gratuity. In addition, some restaurants have pre-programmed their own card terminals to authorize a gratuity (usually 15-20% of the food bill). Both additions are for authorization purposes and you will only be charged for the gratuity you designate on the receipt. But, the result of adding additional amounts may mean that the restaurant requests an amount larger than your balance and you may be declined. |
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| 9. |
Can I use my prepaid pay roll card at Petrol pumps / gas stations? |
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Your Prepaid pay roll Card can be used at Petrol pumps / gas stations. But you should be aware of your card balance and should understand that, for authorization purposes only, we will automatically increase the amount of your bill by 5% - 10% to cover a possible surcharge. The result of adding additional amounts may mean that the petrol pump transaction requests an amount larger than your balance and you may be declined. |
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| 10. |
What if my purchase exceeds the value on my prepaid pay roll card? |
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To make a purchase that is more than the available balance on your card, you may use another payment method to share the expense of your purchase. This is called a split transaction. Simply use your prepaid card to pay for a portion of the purchase amount and a second payment method - check, cash, or credit card - for the remainder. Please note that split transactions are subject to individual merchant policies. When making your purchase, remember to tell the merchant the value on your prepaid card. The merchant will not be able to provide you this information. If you attempt to make a transaction for more than the balance on your prepaid card, the transaction will be declined. |
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| 11. |
What should I do if my prepaid payroll card is declined? |
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If you experience any problems using your payroll card, please contact Union Bank of India's Branch or clicking "Contact Us" on the prescribed website. |
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| 12. |
How do I activate my prepaid payroll card? |
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Your card is activated at the time of purchase. |
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| 13. |
Can I purchase a prepaid payroll card online? |
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Unfortunately, prepaid cards are only available to purchase at participating Bank branches. |
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| 14. |
How can I check my available balance? |
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Your available balance can be verified by clicking on "My Account" on the prescribed website. Be sure to have your 16-digit account number ready to access this information. |
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| 15. |
Can I add more money to my card? |
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Your prepaid pay roll card is reloadable. Please visit one of our participating branches to reload the card. |
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| 16. |
What happens if I have a remaining balance when my prepaid payroll card expires? |
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You can go to the branch and redeem or renew the remaining balance, however a handling fee of Rs.100/- will be charged. |
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| 17. |
How long can I use my card? |
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Your prepaid pay roll card expires as of the date embossed on the card. |
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