Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs.

The Call Centre ,being one of the delivery channels, will offer banking facilities through Interactive Voice Response (IVR) as well as through a human interface. Calls can be taken by the IVR in 7 Regional laungages (Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu) besides Hindi and English. The IVR will provide certain banking services e.g. Account Information, Current Balance, last five transactions etc to those customers who have registered with a PIN, without requiring them to speak to an agent. Please note that the erstwhile Telebanking facility named ‘Union Dial’ has now been merged into the IVR system. Our Telebanking customers across the country should call the Call Centre numbers,  using their existing PINS for the IVR, instead of calling the earlier city wise telephone numbers.

At any point of time the caller can switch to an agent for information on retail deposit and retail asset products described in general terms below.

Retail Deposits:

•  Demand Drafts
• Statement of account
• Cheque book
• Stop Payment requests and revoking Stop Payment requests
• etc

Retail Lending:

• Application for retail loan products
• Loan statement of account
• Interest Certificates
• Etc

 Hot listing of ATM and Credit Cards can be done at the Call Centre. General information on ATM, Credit Card, Internet banking, Demat, SMS banking, NRI accounts, Cash Management services and Government Business is also being given by the Call Centre.