| Get answers to frequently asked questions on Credit cards. |
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| 1. Whom shall I contact to know my balance in the Credit Card Account? |
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You can contact our 24 hrs help lines
Credit Card Call Centre 022-40426008 (charged) or 1800 223 222 (toll free) or General Call Centre (numbers at the top of this page) to know the balance in your credit card statement. You can also call our help lines for any enquiries regarding your credit account.
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| 2. What is a Credit Limit? |
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| The 'Credit limit' is the maximum amount you can spend or borrow using your Credit Card. This limit is determined by various personal details like your income, source of income, etc. |
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| 3. Does the add-on card have a separate credit limit? |
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| No, the add-on card member shares the same credit limit as assigned to the primary card member. |
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| 4. How can I pay my monthly Credit Card bills? |
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| You can pay your monthly Credit Card bill through one of the following options: |
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| Union Bank Online |
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You can pay your monthly credit card bill using your internet banking account. Please click on the link "Union Bank Credit Card Bill Pay" o make payment online
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| Union Bank Branches |
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| You can pay your monthly credit card bill through any of the branches of Union Bank either through cheque or cash. However, outstation cheques are not accepted. The amount will be credited to your credit card account. |
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| Auto-Debit |
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| You can provide standing instructions to the branch where you maintain your savings / current account to debit the amount of credit card bill to your account. The bill amount will be debited to your savings / current account and credited to your credit card account. |
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| 5. What should I do if I lose my card or it is stolen? |
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If you happen to lose your card, report it immediately to our 24 hrs help lines given above and get the same hot listed,and request for issue of replacement card. If you happen to find the lost card, please destroy the same
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| 6. What is the revolving credit facility? |
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When you receive your bill, you have the flexibility of selecting any of the following payment options:
- Pay the total amount due.
- Pay only the minimum amount due.
- Pay any amount ranging from the minimum amount due to the total amount.
Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility. |
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| 7. When do I start paying interest on new purchases if I am already revolving credit? |
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| If you are revolving credit, fresh purchases attract interest from their respective dates of purchase. |
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| 8. What happens in the case of a disputed card transaction? |
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| In the case of disputed card transactions, please submit the Dispute Form, duly filled in and send it to Union Bank of India, Credit Card Division, 11th Floor, Nariman Point, Mumbai-400023 or FAX to: 022-22883762. The Card Division will get back to you at the earliest with the status of your transaction. As per terms and conditions of issue of Union Card, in case of dispute of transactions, it shall be the responsibility of the cardholders to resolve the dispute with the concerned member establishment / merchant and bank shall not take responsibility for the same. However, Bank provides services for retrieval of charge slips / make charge back claim through Visa, upon specific requests from the cardholders for a fee of Rs.100/- per transaction. |
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| 9. How are charges calculated for credit card transactions? |
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| When no payment is made, following charges are levied : |
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- Interest calculated from the date of purchase on all the transactions
- Late payment fees
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| When partial payment or minimum bill due payment is made, following charges are levied: |
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- Interest is calculated from the date of purchase on all the transactions
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| ILLUSTRATION OF CHARGES CALCULATION: |
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SAMPLE BILL |
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| 21.06.2010 |
BIG BAZAAR |
1000.00 |
| 01.07.2010 |
RELIANCE STORE |
9000.00 |
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| AMOUNT PAYABLE |
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Rs. 10000.00 |
| MINIMUM AMOUNT PAYABLE |
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Rs. 1000.00 |
| BILL DATE : 20.07.2010 |
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DUE DATE: 10.08.2010 |
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| Let us see how the charges are calculated and displayed in next month bill (BILL DATE: 20.08.2010) |
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| SCENARIO 1: No payment is made |
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Interest is calculated on Rs.1000 for 60 days (21.06.2010 – 20.08.2010).
Interest is calculated on Rs.9000 for 50 days (01.07.2010 – 20.08.2010).
Late payment fee of Rs. 200 is also charged.
If you have made any purchase after the previous bill date i.e., after 21.07.2010, interest is charged on all transactions. |
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| SCENARIO 2: Partial or minimum amount is paid (Rs. 1000/- is paid) |
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No Interest is calculated on Rs. 1000.
Interest is calculated on Rs.9000 for 50 days (01.07.2010 – 20.08.2010).
Late payment fee is not charged.
If you have made any purchase after the previous bill date i.e., after 21.07.2010, interest is charged on all transactions. |
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