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Digital Banking
Self ATM PIN Generation through IVR

Self ATM PIN Generation through IVR

This facility empowers you to regenerate your ATM PIN through IVR  by calling up the 24 hour call center though your registered mobile number.

Generate your ATM PIN through IVR just in two steps:

  • Call IVR / Call Centre toll free on 1800 22 22 44 or 1800 208 2244 on 022-25751500 / 25719600 ( chargeable) using the registered mobile number.
  • Select option 2 ( Information on debit cards )
  • Select option 4 ( Register for ATM PIN)
  • Input your 16 digit Debit card number
  • Input card expiry date in MMYY format
  • Input your 15 digit account number
  • Input your date of birth in DDMMYYYY format

After successful registration you will receive 8 digit tracker ID:

  • Call IVR again and please be guided as per voice guidance and follow the steps
  • Select option 5 ( Generating of ATM PIN)
  • Input your  16 digit Debit card number
  • Input card 3 digit CVV which is on the back of your debit card.
  • Input the 8 digit tracker id received via SMS
  • IVR prompts  you to enter PIN number of your choice
  • IVR prompts you to re enter the PIN for confirmation
  • IVR informs that the PIN change is successful
  • Your  self  generated PIN is ready for use
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