Grievance     [Submit Grievance Online]

Features:

This module being hosted on the Bank’s official website – www.unionbankofindia.co.in

The customer having a grievance with the Bank can enter the same in the form hosted on the website. Other information required as is the name, telephone number and e-mail ID of complainant.

Predefined list of subject/ area of complaint as per RBI guidelines is provided. Complainant to select the same drop-down list.

Instant e-mail acknowledgement along with complaint number will be communicated. The complainant has to quote this number in all further correspondence with the Bank on the complaint. E-mail is also sent to the branch to which the complaint pertains.

The branch can view the complaint on-line and provide a reply. The reply should be sent within 2 days excluding the date of complaint.

Regional Office to close the complaint if the reply provided by the branch is satisfactory. Branch cannot close any complaint on its own.• Regional Office to close the complaint if the reply provided by the branch is satisfactory. Branch cannot close any complaint on its own.

Escalation to top level within 7 days, if the complaint is not attended at any level.

MIS on complaints received, disposed off and pending is available at all levels – Branch, RO, FGMO & CO.

Advantages:

Existing system of complaint redressal provides for written complaint only, where there is a possibility of delay at various levels. The new system will provide for redressal of grievance within a stipulated time frame and is first of its kind in PSU Banks.