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Union Bank of India has introduced another uninterrupted 24*7*365 banking service to its customers through Call Centre. The Bank is just a call away to serve the public in general and its customers in particular for the banking needs.
Call Centre being one of the delivery channels will offer banking facilities through Interactive Voice Response (IVR) as well as through a human interface. Calls can be taken in 7 Regional laungages like Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu beside Hindi and English. The IVR can facilitate with the banking services viz., Account Information, Current Balance, last five transactions to name a few to those customers registered with PIN without speaking to an agent. With the introduction of 24x7 Call centre, the erstwhile telebanking facility of Bank named Union Dial has been merged into it. Bank customers across the country can use the toll free number for account informations using their existing PINS instead of the city wise telephone numbers.
At any point of time the caller can switch to an agent for information on retail asset and retail deposit products. Demand draft, statement, cheque book, stop payment and revoke stop payment requests can be booked to the agents for retail deposit products. Application for loan products, loan statement, interest certificate, loan application can be sought to for retail loan products through the Call Centre.
General information on ATM, Credit Card, Internet banking, Demat, SMS banking, NRI accounts, Cash Management services and Government Business is also being given by the Call Centre of the Bank. Hot listing of ATM and Credit Cards can be done at the Call Centre, too.
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